EXPERIENCE

Fraud Specialist 2 - Citigroup Inc.
October 2016 - Current
↣ Respond to fraud alerts to protect the client and re-establish financial security saving the customer and bank countless dollars.
↣ Perform due diligence and use keen judgement to identify fraudsters trying to compromise accounts.
↣ Earn client trust through speaking with confidence and high integrity to comfort them and re-affirm their faith in Citi to safe guard their money.

Software Developer I - Firstmark Credit Union
April 2016 - July 2016
↣ Worked with large database in Symitar to code reports using PowerOn language to support other departments and branches within the credit union.
↣ Performed day to day business operations including monitoring OpCon to ensure no errors, sending data files through FTP, and verifying accuracy of end of day balances.
↣ Crafted reports using HTML mixed with PowerOn to display data as requested per client.
↣ Met IT demands from users that needed assistance with minor to moderate PC issues.

Senior Consultant - AT&T
Jan 2008 - April 2016
↣ Consistently exceeded targets as a Fortune 500 Top Performer attributing to year end success of department and overall company growth in new account acquisitions.
↣ Conceptualized and initiated team building exercises/activities, PowerPoint presentations, and all informational media as a part of the Diversity Team that spread cultural awareness and tremendously boosted department morale.
↣ Worked as Subject Matter Expert as a member of the technical team to assess accounts for faults and defects to resolve conflicts and achieve an effortless customer service experience.

Service Order Writer - CompUSA
Jan 2007 - Jan 2008
↣ Examined computers and analyzed reported issue to set customer up with correct service plan to return computer back to full functionality.
↣ Performed minor PC installations and troubleshooting to aid Technicians in cutting back on quick fix issues to increase productivity time spent on more complex PC issues.
↣ Provided exceptional customer service and kept customers up to date with the progress of their PC repairs.

EDUCATION

Associates of Science in Software Development
Graduated December 2015 with Honors
ITT Technical Institute - San Antonio, TX

Associates of Applied Science in Information Technology - Multimedia
Graduated September 2007
ITT Technical Institute - San Antonio, TX

SKILLS

Languages
HTML -   Competent
CSS -   Competent
Javascript -   Advanced Beginner
Jquery -   Advanced Beginner
XML -   Novice
SQL -   Novice
Java -   Novice
Python -   Novice
PowerOn -   Advanced Beginner

Applications
Adobe Photoshop, Android Studio, Dreamweaver, Oracle, Microsoft Office Suite, MySQL, Symitar, Wordpress

ACCOLADES

Certificate of Appreciation presented by the City of Live Oak Police Department for
“Heroic Intervention during Aggravated Robbery”

Moment of Excellence Award presented by AT&T for demonstrating an Effortless Customer Experience